FAQ

🍼 Frequently Asked Questions

1. How long does shipping take?

Shipping is free on every US order. Orders are processed within 1–3 business days. Items marked “Ships from US” usually arrive in 5–8 business days; all other items usually arrive in 7–12 business days.
🎄 Order by December 10 for Christmas delivery (December 14 for “Ships from US” items).


2. Is this safe for my baby’s skin?

Our pieces are made from soft fleece, cotton and knit fabrics chosen for comfort. Each product page lists the materials, so you can check what works for your little one. Always wash new clothing before the first wear.


3. What if it doesn’t fit my child?

No worries! Unworn items with tags attached can be exchanged for a different size. Email us within 10 days of delivery and we’ll help.


4. How do I choose the right size?

Check the size chart on each product page. Our pieces run small, so we recommend sizing up one size, and if you're in between sizes, go up so your little one can grow into it 👶


5. Can I return or get a refund?

Yes. Unworn, unwashed items with tags attached can be returned. Contact us within 10 days of delivery. Damaged or defective items can be reported within 30 days. See our refund policy for details.


6. How do I track my order?

Once your order ships, you’ll get a tracking number via email so you can follow your package every step of the way 📦


7. Do you offer any discounts?

Yes! Add any 2 or more items to your cart and use code BUNDLE15 at checkout for 15% off.


8. What if I need help with my order?

Email sales@jadensbrand.net and we’ll respond within one business day.

Thank you for choosing us to be part of your baby’s journey!