Processing Time: We strive to process all orders within 1-3 business days. However, please note that during peak seasons or promotional events, processing times may be slightly longer.
Shipping Methods: We work with various shipping partners to offer you the best shipping options. Depending on your location and the availability of our suppliers, your order may be shipped using standard shipping, expedited shipping, or other reliable methods.
Shipping Fees: Shipping fees will be calculated at checkout based on the weight and dimensions of your order, as well as your location. We may also offer free shipping promotions from time to time.
Shipping Time: The estimated shipping time will depend on your location and the shipping method chosen. Typically, orders may take 7-15 business days to arrive after processing. Please note that international orders may experience longer shipping times due to customs clearance procedures.
Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing your tracking information. You can track your order's status using the provided tracking number.
Shipping Address: Please ensure that you provide the correct shipping address during checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Customs and Duties: Customers are responsible for any customs fees, duties, or taxes that may be applicable to their orders. These fees are determined by your country's customs regulations and are beyond our control.
30-Day Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return the item(s) within 30 days from the date of delivery for a full refund or exchange.
Eligibility: To be eligible for a return, the item(s) must be unused, undamaged, and in its original packaging. Please ensure that all tags, labels, and accessories are intact.
Return Process: To initiate a return, please contact our customer support team with your order details. We will provide you with the return address and further instructions.
Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
Refunds and Processing Time: Once your return is received and inspected, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during checkout.
Non-Returnable Items: Certain items such as personalized or intimate goods are non-returnable. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error cannot be returned.
- Due to COVID 19 and a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received. If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via email. We appreciate your patience and are doing our best to ship all orders on time.